We get that sometimes things just don't work out & returns are needed. We're here to make your return process as easy as possible!
Please review our return policy below. Please send us an email if you would like to start the return process via the contact form on our website.
Returns postmarked within 7 days of date received will be eligible for a refund on the original method of payment or store credit.
Returns postmarked within 8-21 days of date received are eligible for store credit only.
Upon our receipt of your shipped items, returns will be processed within 5 business days.
After 21 days, we are unable to accept returns on any purchases.
Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
All items must be returned to us in their original condition with all original packaging.
The following items are FINAL SALE:
- Decor/Crafting DIY Items
- Sale/Clearance Items
- Items purchased with a discount code/temporary sale of 30% off or more
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
Damaged/Defective Items or Incorrect Orders:
- We hand check all items for any damages or defects before shipping them out to you, and also check to ensure all pieces are packed in the order so it is complete, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior using the item.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at firstname.lastname@example.org and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.